To book any of our adventures and/or trips, you will need to fill out the Booking Application Form and send it to us by e-mail before the start date of the trip, along with a 25% deposit for trekking/hiking/biking tours. You must submit a scan copy of each team member passport to our office via email including passport size picture and reservation of flight tickets. Thirty days in advance. Thirty days prior to the trip date we require the rest of the payment in order to finalize your trip.
In relation to summit hight altitude climbing we recommend that you must purchase comprehensive travel insurance package against medical, natural calamity, helicopter evacuation, personal accident, trip cancellation etc. This is highly suggested to all our esteemed clients.
PAPER & DOCUMENTS
All necessary documents must be presented visa, necessary permits for your trip. We are not accountable in case of any trip formality not completed in time before the trip departs on the missing of necessary papers and documents.
RISK & RESPONSIBILITY
Your safety and satisfaction is our most essential concern. We in this way complete our obligation genuinely and earnestly to guarantee your vacation trouble–free just as you have wanted. Nevertheless, unless stated otherwise,, trek might be change under dubious and characteristic conditions, for example, avalanches, street blockage, flood, snow political distress, wiping out of flight, defer entry, ailment or mishaps and so on. Any extra cost incurring there is your personal responsibility and should be bear on the spot. The Stone Age shall not be liable for any negligence and or recklessness, strikes, riots, injuries or death caused directly or indirectly.
DELAYS & ITINERARY CHANGES
Any customer agrees that the Stone Age shall not be responsible for any delays or changes in itineraries caused by their act. Exclusion or other situation on the part of domestic airlines or helicopter companies in any of the destinations. The trekkers/travelers understand that such situations may occur, and that we will not be able to inform them of each possible problem. The itinerary, highlights and excursions as set out in the itinerary will be adhered to as far as possible, but these are to be used as a guide only. The company or trek guide may make omissions or alterations to the itinerary, highlights, and excursions as they deem it necessary. Some highlights or excursions may be inaccessible for any number of reasons.
No refund will be made for 30% deposit amount in case of cancellation of any trip for any reason. Having paid full amount of any trip, you are entitled to incur refund in case if you want to cancel your trip. However, it depend on the amount the Stone `age has already spent to organize the guides, as theses expenses are not refundable.Imposed cancellation charge as advised below :Before 8 weeks or more deposit fully refunded4-6 weeks before departure 75% not refunded1-2 weeks before departure 100%
HEALTH & FITNSS REQUIREMENTS FOR SUMMIT CLIMBING AT HIGH ALTITUDE
To participate in our adventures other than cultural, spiritual or family level hiking, good health and physical fitness is required. For this reason, we strongly advise all clients to follow our pre-departure fitness training recommendations, or see professional fitness instruction. If you suffer from severe muscular, chest, heart or bronchial disorders, or if you are a severe asthmatic you are strongly advised against participating. Tours take place in remote areas where there is little or no access to normal medical services, or hospital facilities for serious health problems. Evacuation, where necessary, can be prolonged, difficult and expensive. Medical and evacuation expenses will be your responsibility and therefore we require travel and medical insurance to cover air transfer evacuation and hospitalization expenses. While we have had experienced clients in their 70’s successfully reach the summit of peaks yet we strongly discourage participants over 70 years of age from participating unless they regularly participate in sports such as long distance running, triathlons and other similar endurance sports. We reserve the right to refuse any person the right to participate in a tour on medical or fitness grounds. Our application form contains question regarding your health status, so please consult your physician and complete the form carefully. If in doubt, we may be able to design a custom adventure not detrimental to your health.
PRODUCT WARRANTY & REPAIR
The Stone Age shall not be liable for the repairs and/or any defect in the product. The Stone Age shall assist any costumer with the warranty and repair policies of each brand, upon request.